Please find below few key information:

1. Payment & Technical Issues

If your online payment failed, it may be due to:

  • Card declined by your bank (limit, restrictions)
  • Incorrect card details (number, CVV, expiry date)
  • Failed 3D Secure verification
  • Debit cards not authorized for international payments
  • Timeout or technical issue during the transaction
  • Insufficient funds or expired card

What to do:

  • Try again with a different credit card (Visa or Mastercard)
  • Contact your bank to authorize the transaction
  • If problems persist, use the bank transfer option

2. Bank Transfer

Please use your Order ID received by email as the payment reference at your bank.

Please note:

  • All bank charges and transfer fees are the responsibility of the client.

  • Prices are stated in Moroccan Dirhams (MAD).

  • If your bank does not allow transfers in MAD, you may complete the payment in Euros (EUR), using the equivalent value based on the exchange rate applicable on the day of the transfer.

3. ISPRM Code / Registration Category

If you are an ISPRM member, you are eligible for discounted fees.
To get your ISPRM registration code, please contact:

Your national PRM society, or

The ISPRM Membership Office: isprmmembership@aimgroup.eu

Available categories: physician, resident, physiotherapist, fellow, student, etc.
If unsure, feel free to email us with your current position.

4. Registration Confirmation

Did not receive your confirmation email?

Please check your spam or junk folder.

If needed, request a resend by providing your order number.

5. Abstracts

First-round notifications have been sent. Please check your inbox and spam folder.

A second-round of review is expected in May 2025.

Registration of the presenting author is mandatory for program inclusion.

Note: Presentation formats (oral / e-poster) may still be adjusted based on logistics.

6. Visa Invitation Letters

A personalized invitation letter can be issued after your registration is confirmed.

Please send the following details:

  • Full name (as per passport)
  • Date of birth
  • Nationality and country of residence
  • Passport number
  • Your order number or confirmation email

Important: This letter does not waive registration fees.

7. Accommodation

Partner hotels and negotiated rates will be published shortly on our official website.

8. Exemption / Discount Requests

Special requests for reduced or waived fees are considered on a case-by-case basis.
Please send a detailed and justified request to: registration@isprm25.com

Didn't find the answer?

Our team is here to help. Reach out to us for information on registration, program details, or any other inquiries related to the event. We look forward to connecting with you!

info@isprm25.com

Congress organisation committee

isprmoffice@aimgroup.eu

ISPRM main office

tech@isprm25.com

For all technical problems on the web site.